Anita had been looking after a couple approaching their 60’s for some years. The gentleman smoked, so the premiums on his $50,000 of Living Assurance cover were getting quite high – something she regularly discussed with them in an attempt to find a way to alleviate the costs.
Then, late last year, the man’s wife rang Anita to advise he had been diagnosed with thyroid cancer. Thankfully the care provided by public health system meant a health insurance claim was unnecessary, however, not long after that another rise in premiums prompted a new conversation about the Living Assurance policy. Anita was surprised to see that the couple hadn’t claimed on it – something that their doctor had apparently told them wouldn’t be possible.
Anita encouraged them to make a claim – after all, there was nothing to lose by trying – and after providing all the necessary information, they received a payout of $54,000, which was a combination of the full sum insured plus a refund of all the premiums they’d paid. The couple were very grateful for Anita’s help. They were able to use the money to cover their expenses for the three months that the gentleman was unable to work, and keep their dreams of a comfortable retirement intact.